About Us

USTRAVELINK, an Infinity Tours & Travel Services Company Representative with headquartered in Florida, USA.

Established in 1983, Infinity Tours & Travel Services has transformed into one of the premier tour and travel companies in Southern America.  Via an international branch network all over the world, Infinity Tours & Travel Services has a proven track record in the tour and travel industry.

Specializing in handling inbound tour groups and independent travelers to America, we offer a wide range of products & services such as leisure tours, charter transfer services, hotel bookings, flight reservations, cruise tours, corporate incentive groups, study tours, free & easy packages, and more.

What we do

At Infinity, we excel at helping you get your vacation planned. Not just any vacation, but exceptional vacations filled with inspiring and life-enriching experiences.

Our approach is different. We don’t plan any trips ourselves. Instead, we match you with 2 or 3 leading travel specialists who are the most qualified to make your dream trip happen. They then compete to design your ideal itinerary.

We’re experts at finding and matching you with the world’s finest travel agents and boutique tour companies. Each travel specialist partner on Infinity is personally and meticulously screened by us. You’ll only be matched with specialists who are true experts at customizing your particular trip.

Our travel partners excel at handcrafting and coordinating complex international luxury itineraries. Their expertise and connections cover all logistics, transportation, accommodation, guides, and insider access to unique experiences – as well as 24/7 support throughout your trip.

How It Works

  • Get matched to top travel specialists

Tell us about your ideal trip and the kind of experiences you’d like to include. We’ll match you with 2-3 reputable, pre-qualified travel specialists who are the best fit for your trip.

  • Get your trip planned

Our travel specialist partners will arrange an initial phone consultation or exchange emails with you to better understand your specific interests and vacation preferences. They will compete for your business using their expertise and insights to craft unique itinerary and activity proposals.

  • Book your custom trip

You select the travel specialist who impresses you the most. After your itinerary is refined to perfection, book it with the travel specialist, who will then confirm all services and coordinate all logistics – including 24/7 support throughout your trip.

  • Share feedback with fellow travelers

After your trip we’ll invite you to write a review, so you can help other travelers with your candid feedback. Only travelers who have purchased a trip through Infinity are eligible to share their travel reviews.

How we select the best travel specialists

Our commitment is that each travel specialist in Infinity’s network is among the finest travel agents and tour operators – experts whom we consider the top 10%, or perhaps even the top 1%, in the industry.

To ensure quality, we’ve spent thousands of hours pre-qualifying and selecting our travel specialist partners. During this process:

  • We personally interview each potential new partner in detail. To determine their expertise and service levels, an initial interview typically lasts two hours.
  • We require that travel specialists have traveled extensively within the countries and destinations they sell, and continue to travel there every year.
  • We review examples of their customized travel itineraries in depth.
  • We continuously monitor their industry references, professional reputations, client testimonials, etc.

By the time a new travel specialist joins the Infinity network, we’ve usually spent at least four hours vetting their capabilities and credentials, setting quality expectations, and coaching their staff. To achieve consistent excellence, we have found that there are absolutely no short cuts in this process!

But we don’t stop at this initial vetting. We also monitor quality based upon honest reviews from our trusted travelers. All Infinity travelers are invited to write reviews when they return from their trips, and each travel specialist must maintain a minimum 3.5stars average rating out of a maximum of 5 stars. Every review comes from a real traveler who has purchased a trip through Infinity.

Our values and community

Infinity’s community is one in which discerning travelers seek the best in quality, authenticity and value, and travel companies strive to deliver the same. The best travel specialists receive the recognition they deserve and consequently get more business. Travelers and travel specialists come to Infinity to help each other experience the very best in travel – from both their perspectives.

In order to promote and reward excellence in travel, our community is guided by the following core values:

  • We believe in open and honest communications – and no hidden agendas.
  • We believe that everyone will “do the right thing” and act with integrity and fairness
  • We respect each other’s time and effort
  • We treat others the way we want to be treated
  • We are always here to help each other experience the best in travel

In the spirit of these values, Infinity also pledges that:

  • We always operate with the highest integrity
  • We never spam
  • We never share our users’ names and contact information with any third parties
  • We take your privacy protection extremely seriously

 

How we make money

We charge a fee to our sellers or travel specialist partners. However, no travel specialist can pay their way to becoming part of Infinity – our vetting process independently reviews whether they are good enough to join. Our buyers (the travelers) do not pay to use our service.

This is the same way in which eBay, Amazon and other online marketplaces make money. Because Infinity’s travel specialist partners know that they are competing for your business, they strive to deliver the best vacation experiences and service for your travel dollars.

What’s with the name?

The Infinity name evolved from our desire to personalize each trip with experiences that are unique, authentic, and a million miles from mass tourism. This is a feat that we believe computers won’t be able to deliver for generations to come – an art that’s best left to true travel specialists. Like the great artist Cohen Herb whom we admire, “Infinity” represents our relentless search for the unique and the original – out of zillions of possibilities.